How To Fix Quickbooks Error 6000 77? Quick & Easy Fixes

Error 6000 77 is one of the common company file issue errors faced by QuickBooks users. As a versatile accounting software, QuickBooks offers you high convenience and multiple tools to boost your company’s productivity. However, while using this accounting software, you may experience some problems that can halt your operations.

QuickBooks error 6000 77 is one such issue, or you can say a technical hiccup occurs when you cannot open your company file. There are many possible causes of this error, but mostly, this error happens when your multi-user mode is active. However, even if you’re using single-user mode, there are chances you may face this error. So, let’s understand what QB error 6000 77 exactly is and how you can fix this error effectively.

Table of Contents

What Is QuickBooks Error 6000 77?

If you experience the error 6000 77 on your QuickBooks accounting software, the following message will appear on your computer screen.

Warning

We’re sorry. QuickBooks encountered a problem.

Error codes: (-6000, -77).

This error comes under the category of company file error, i.e., QB error 6000 77. This error usually occurs when you try to open your data file, and it fails to open because of some problem in the file. It can be due to a damaged or corrupted file.

You may also get this error when you store a file in the wrong folder. As a user, if you don’t have sufficient permission, it is very much possible you’ll get the QB error 6000 77 again and again. You must resolve this error to prevent serious damage to your data. Before we learn how to deal with this error, you must understand the primary causes of QuickBooks error 6000 77.

What Are The Possible Reasons And Causes Of Quickbooks Error 6000 77?

Now, after knowing what QB error 6000 77 is, let’s look at the possible causes of this error. As mentioned, there are multiple possible reasons why you may face this error. Therefore, before you learn how you can resolve it, here’s what you need to know:

Following are the reasons for QuickBooks error 6000 77:

You have insufficient authorization for your server system.
Your company file is corrupted or damaged.
The QB isn’t updated to the latest release.
The company file you’re trying to open is missing.
You’re running an outdated version of QuickBooks.
The company file is stored externally and not in the network or local drive.
A mapped drive is opening your company.

Some Possible Quick Fixes For The Error 6000 77

Ok, now you know what QuickBooks error 6000 77 is and its possible causes. So, it’s time we look at how you can fix this error. A few quick yet effective solutions may help resolve the QuickBooks error 6000 77. They are as follows:

Re-launching QB Desktop with changed permissions may resolve the problem. For this, right-click the QB Desktop icon on the desktop and hit “Run as Administrator.”
If your company file is saved on an external drive, try copying the file locally.

How To Fix Quickbooks Error 6000 77? 7 Effective Solutions

Well, if the quick solutions don’t resolve the error, you can also try other effective methods that, in most cases, will resolve the QB error 6000 77. Follow these solutions to fix this QuickBooks error.

Solution 1: Running The File Doctor From The QB Tools Hub

Well, one of the effective ways to deal with this error is to install the QuickBooks Tool Hub. After that, you must run the File Doctor.

Follow these steps to download and install QB tools hub to fix your company file using QuickBooks File Doctor.

Step 1: Download And Install QB Tool Hub

In most cases, QuickBooks Tool Hub can fix the company file issue. We suggest you use this tool on your Windows 10 64-bit to get the best results.

Start by closing QuickBooks.
Then, get the latest version of the QB tool hub downloaded. Keep the file on your desktop or the download folder so you can easily find it when needed. Also, if you have this tool installed before, you can click on the “Home” tab, where you’ll find your QuickBooks Tool Hub version.
Now, open the downloaded file, “QuickBooksToolHub.exe.”
Don’t skip on-screen instructions to ensure you know what you’re doing. Also, you must agree to the terms and conditions of this tool to proceed with the installation.
After the installation gets over, open “QuickBooks Tool Hub” from your desktop.

If, for some reason, you can’t find the icon, you can search for it in your Windows search bar.

Step 2: Run Quick Fix My file

Go to the tool hub and tap “Company File Issues.”
Then, press “Quick Fix my file.”
After that, select “OK” once it finishes, and open your QuickBooks accounting software.

Step 3: Run QB File Doctor

In the tool hub, press “Company File Issues.”
Then, hit “Run QuickBooks File Doctor.” It can take up to one minute to open.
Next, from the drop-down menu, choose your company file. You can also locate your file using the “Browse and search” option.
After that, click the “Check your file” option and press “Continue.”
Lastly, enter your QB admin password and tap “Next.”

The scan time can vary based on the file size. Usually, the scan can last up to 10 to 15 minutes. After the scan, start your QB software and open the company file.

If QuickBooks File Doctor cannot fix the problem, you can consider fixing data damage on the QB Desktop company file.

You can fix data damage on the QuickBooks Desktop company file in two ways. So, follow these methods to fix minor data problems with your company file.

Method 1: Repairing The Company File Using The Rebuild Data Tool

The Rebuild Data tool can automatically resolve minor company file data problems. It is built-in to your QB Desktop.

Head to the “File” menu, select the “Utilities” option, and press “Rebuild Data.”
Now, on the QB information window, tap “OK.” Make sure to follow the on-screen instructions to save the backup.
Let the Rebuild Data tool repair the file. Usually, it takes a few minutes to complete the process. While this tool runs, you may find your QuickBooks being stuck. However, if you can move the mouse, don’t worry; the tool works properly.
Once the tool completes repairing the file, tap “OK.”
Now, head to the “File” menu. After that, select “Utilities” and tap “Verify Data.”
Finally, let the Rebuild Data tool check the file for data problems.

If your QuickBooks accounting software doesn’t locate any issues, press “OK.” You can continue using the company file. This tells you that there is no data damage.

In case QB doesn’t spot any issue with the company file, tap “Rebuild Now.”

If you’re still experiencing data problems after rebuilding the company file, you must try again. You may also contact QuickBooks support staff to resolve the error quickly.

Method 2: Manually Repair The Company File By Rebuilding The Data

You can manually fix this QuickBooks error using the Verify Results window that helps you find errors. However, before you start with this process, ensure to back up the company file.

Follow these steps to resolve the data error manually:

Firstly, head to the “File” menu. After that, select the “Utilities” option and tap “Verify Data.”
Now, let the tool check the company file for data problems.
Next, click “Expand All” from “Verify Results” to view all the errors.
Moreover, to know the steps to resolve this error, click “See Online Article.” If you find the error without an article, you should contact support, as they can help you repair the company file.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Solution 2: Renaming .ND and .TLG files

.TLG and .NG are configuration files that give your QuickBooks Desktop permission to access your company files in a multi-user or network mode. If your .TLG or .ND files are damaged or corrupted; you can face the error 6000 77 when opening QB Desktop.

Renaming these files is completely safe and doesn’t cause any data loss. This is primarily because they are automatically recreated when you scam your company files or open them using QB Database Server Manager.

Firstly, you must open the folder where your company file is located. Usually, the “Default Location” of the company file is “C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.”
Now, look for the files with the same name as your company file. Make sure these files have extensions such as .TLG and .ND.

For example: “company_file.qbw.nd, company_file.qbw.tlg”

After that, right-click on the “.nd/.tlg” file and tap “Rename.” Then, add “.old” after the file extension. Finally, hit “Enter.”

For example: “company_file.qbw.nd.OLD, company_file.qbw.tlg.OLD”

Solution 3: Using A Unc Path Instead Of A Mapped Drive

Firstly, from your desktop, right-click the “QuickBooks” icon. Then, hold the “Ctrl” key and press “Run as Administrator.” After that, hold the “Ctrl” key until the “No Company Open” window appears.

Note: Holding down your “Ctrl” key is crucial to prevent QB Desktop from opening your company file” automatically.

Next, from the “File” menu, press “Open or Restore Company.” After that, select “Open a company file.” Then, tap “Next.”
Now, in the left pane, click “Network.” Then, go to the location where your company file is.

Note: If you cannot locate the folder where your company file is, you can consider setting folder permission.

Finally, double-click your company file and select the “Open” option.

Solution 4: Configuring Firewall And Security Software

Follow these steps to configure the firewall manually:

Adding Firewall Port Exception For Quickbooks

If you’re using multiple versions of QB Desktop on a single device, follow these steps for each QB version:

Firstly, open your Windows “Start” menu.
Then, type “Windows Firewall” into your search box and open it.
Next, tap “Advanced Settings.”
After that, right-click “Inbound Rules.” Next, press “New Rule.”
Tap “Port” and select “Next.”

Now, ensure “TCP” is selected.
In the particular local port field, type in the specific ports required for your QB year version:
- “QuickBooks Desktop 2017: 8019, 56727, 55373-55377”
- “QuickBooks Desktop 2018: 8019, 56728, 55378-55382.”
- “QuickBooks Desktop 2019: 8019, XXXXX.”
- “QuickBooks Desktop 2020 and later: 8019, XXXXX.”

Note: QuickBooks Desktop 2019 and 2020, as well as the other future QuickBooks versions, use dynamic ports.

Getting A Dynamic Port Number

Firstly, open your Windows “Start” menu.
Then, in the search bar, type “QuickBooks Database Server Manager.” and open it.
After that, head to the “Port Monitor” tab.
Now, look for your QB version. Ensure to write down the “Port Number.” You’ll need this number for the firewall port exceptions.

You can change your assigned port number by clicking the “Renew” option. In case you perform this, head to the “Scan Folders” tab and hit “Scan Now” to reset your firewall permissions. Also, remember that you can only renew ports for QuickBooks Desktop 2019 and its after versions. So, you can’t renew ports for QB older versions.

Now, continue following these steps after you’ve entered the specific ports required for your QB year version:

Once you type in the port number, hit “Next.”
Press “Allow the Connection and click “Next.”
If prompted, ensure to mark all the profiles. After that, select “Next.”
Now, make a rule. Name it something like “QBPorts (year).”
Once you’re done, hit “Finish.”

Now, repeat the same steps as above and make outbound rules. Ensure not to make any mistakes while following these steps. However, on the fourth step, instead of selecting “Inbound Rules,” select “Outbound Rules.”

After that, open QB Desktop and make sure to switch to multi-user mode. You also have the option to open QB over the network from any of your host computers. If you still see the error 6000 77, move to the next section.

Creating Windows Firewall Exceptions For Qb Programs

QuickBooks uses .exe files to perform multiple tasks.

Follow these steps to make exceptions for your executable files:

Firstly, open your Windows “Start” menu.
Then, into the search bar, type in “Windows Firewall” and open it.
Next, press “Advanced Settings.”
After that, right-click the “Inbound Rules” option. You can then select “New Rule.”
Now, hit “Program” and hit “Next.”
Press “This Program Path” and then select “Browse.”
Look for one of your executable files in the following table and then hit “Next.”

Executable Files	Location
QuickBooksMessaging.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBUpdate.exe	C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate
AutoBackupExe.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBW32.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBServerUtilityMgr.exe	C:\Program Files\Common Files\Intuit\QuickBooks
DBManagerExe.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBDBMgrN.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBServerUtilityMgr.exe	C:\Program Files\Common Files\Intuit\QuickBooks
FileManagement.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBCFMonitorService.exe	C:\Program Files\Common Files\Intuit\QuickBooks
QBLaunch.exe	C:\Program Files\Common Files\Intuit\QuickBooks
FileMovementExe.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
OnlineBackup.exe	C:\Program Files\QuickBooks Online Backup
IntuitSyncManager.exe	C:\Program Files\Common Files\Intuit\Sync

Now, after selecting the file, click “Allow the Connection.” After that, hit “Next.”
Finally, create a rule. You can name it “QBFirewallException(name.exe).”

Repeat the same steps as above to create outbound rules. Follow the same steps, except select “Outbound Rules” instead of “Inbound Rules” on the fourth step.

Now, open QB Desktop and switch to multi-user mode. In case the error or issue message is still there, you should try setting your antivirus settings.

Checking The Firewall Or Antivirus Settings

Check the antivirus settings if you’ve configured the firewall but still experiencing issues.

Ensure QuickBooks is running on general permissions and isn’t blocked. Depending on what program you use, these steps can vary. You must look up how to set up antivirus software permissions.

Restarting The Computer

Some programs need you to restart the device to save the changes. After configuring your firewall, restart the device and reopen your QuickBooks accounting software.

Solution 5: Recreating The Damaged Folder

Firstly, you must create a new folder on the C: drive.
Then, open the folder where you have your company file saved.
Next, find the .qbw file.

For example: “company_file.qbw

After that, right-click your .qbw file and press “Copy.”
Now, open your new folder and “Paste” the file.
Set Windows access permissions so you can share your company files.
Finally, open QB Desktop and open your file from the new location.

Solution 6: Remove Blank Spaces In The Filename

Any characters or blank spaces in the company file name can lead to problems in QuickBooks. Hence, make sure to remove these characters or blank spaces from the name of your file.

Firstly, log out from QuickBooks on your computer.
Then, head to the QB company file and open it.
Hover over your QuickBooks company file, right-click on the file, and select the “rename” option.
Decide on the company name and type it. Ensure there is no space in it. Also, remove spaces between your company name and file extension.
Finally, open your QB company file and create it.

Solution 7: General Resolving Steps

Okay, we have discussed the primary steps to resolve QuickBooks error 6000 77. However, if you still can’t get rid of this error, you can try the following general resolving steps that may help fix this error.

You must reboot your QuickBooks software with more permissions. This is because sometimes a reboot is all you need to fix the error.
If your company file is stored on an external storage device, move it to a network drive or a local folder. After that, open your QBW file in QuickBooks to confirm whether the issue is still there.
Try using the open or restore option from the File menu. For this, tap “Open a company file” and hit “Network” place. Then, select “Entire network.” Head for the server that has your company file. Finally, see if it resolves the error and reboot your accounting software.

Well, there are multiple ways through which you can fix the Quickbooks error 6000 77. We hope this guide helped resolve the QB error 6000 77. Dealing with this error can be complicated, but you’re most likely to fix this error if you follow these solutions. If you can’t resolve this error, you should get professional support.