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How to Restart Turbotax Return Online And Mobile App?

TurboTax is a popular taxing software that is used by a large population of Americans. It helps you file income tax returns through various devices like Windows, macOS, Android, and iOS. You can experience great convenience using TurboTax as it allows you to prepare and e-file the tax return virtually through your mobile and computer devices using the internet.

In addition, TurboTax has its own database, where your documents stay safe and encrypted, offering complete security. Suppose you’ve made any mistakes in your tax information or simply wish to start over with your account. In that case, you can count on TurboTax. So, let’s understand how to start over on TurboTax and explore some possible reasons why you can’t do that.     

Is It Possible To Start Over On TurboTax?

It’s definitely possible to start over on TurboTax to erase your returns and make a fresh start. However, this will be only possible if you have not submitted the payment yet, registered the product, or deducted the TurboTax fee from the refund. You must edit the return manually if you’ve done any of the previously mentioned things.

So, if you made any mistakes or are unsure about filing your taxes, you can clear the return data to start over again. Also, if you’re using TurboTax Free Edition, you won’t need to start over with your account. Simply click on “Switch to Free Edition” to start the taxing process again. 

How To Start Over On TurboTax Online?

If you’re a user of TurboTax Online, you’ll need to follow the upcoming steps to clear and start over on TurboTax. While there are various ways for this, we have mentioned the best way by which you can start over on TurboTax Online.

  • Firstly, sign in to your TurboTax account.
  • Then, open and continue or return.
  • Next, select the “Tax Tools” option from the left menu.


  • After that, hit the “Clear & Start Over” option.
  • Finally, tap on “Yes” to confirm your decision.

This is how you clear and start over on TurboTax Online. However, if you’re using another version of TurboTax, there are chances that the steps will vary.   

How To Start Over On TurboTax Desktop?

Now, if you’re using TurboTax Desktop, you simply have to file a new return to start over with tax filing. You can do this by clicking on the “File” tab and selecting the option to file a fresh return. But, while doing this, you may run into some troubles, like keeping your original file. And when you’re using TurboTax Desktop, you may have a lot of files saved on the system. 

So, if you want to start over on TurboTax Desktop, here are the steps you’ll need to follow:

  • Firstly, head to the “My Documents” section on your computer.
  • Then, navigate to the TurboTax folder in your system.
  • Next, head to the recycle bin on your system.
  • After that, find the file that you want to delete.
  • Finally, to delete that file permanently, hold down the “Shift” and “Delete” keys together.

Read More:- How To Enter Form 1116 In TurboTax & Claim Foreign Tax Credit?

How To Start Over On TurboTax Mobile App?

For users using TurboTax Mobile App to file tax returns, you can start your return from scratch if you still need to pay or complete your registration process. To start over on the TurboTax Mobile application, you need to open your TurboTax Online account in a web browser.

  • Firstly, sign out of the TurboTax mobile Application. For this, head to the “Menu” section and select the “Sign Out” option from the upper left.
  • Then, open your web browser, and enter your TurboTax credentials to sign in.
  • Next, from the left side of the menu, select “Tax Tools.”
  • After that, click on the “clear and start over” option.
  • Now, “Sign Out” from the account from the bottom menu.
  • Moreover, you have to sign in back to the TurboTax mobile application.
  • Finally, you’ll find a new and fresh account.

Alternative Method:

  • Firstly, sign in to your TurboTax mobile app.
  • Then, from the bottom menu, hit the “More” option.
  • Next, select the “Clear and Start Over” option.
  • Again, you must choose “Clear and Start Over” in order to confirm your changes.

Follow the above steps without skipping any of them to clear and start over your TurboTax Mobile app easily.

How To Delete Progress In TurboTax?

If you’re looking to delete your entire progress of tax filing or simply want to start over on TurboTax, make sure to follow these steps:

  • Firstly, head to the login page of TurboTax on the browser.
  • Then, type in your phone number, email, or user ID and hit “Continue.”
  • Next, type “verification code” and hit “Continue.”
  • After that, enter your password and tap on “Sign In.”


  • Moreover, tap on your “return” in order to open it.
  • Now, select the “Tax Tools” option from the left menu.


  • Then, select “Clear & Start Over.”
  • Finally, hit the “Yes” button to delete the return.


Steps To Delete A Tax Return On TurboTax? 

Are you looking to delete your tax return on TurboTax? Well, just follow these steps to complete the deletion process successfully:

  • Firstly, open your browser and sign in to the TurboTax account.


  • Then, you need to open your “return.”
  • Next, select the “Tax Tools” option.
  • After that, tap on the “Clear & Start Over” option.
  • Finally, hit the “Yes” button to delete your return.

Why Can’t I Clear And Start Over On TurboTax?

Unable to clear and start over on TurboTax? Well, there can be many possible reasons for that. Let’s look at these reasons:

  • You’ve filed or registered a return.
  • Your return is still in progress.
  • You’ve already submitted payment for the return filing.
  • A network, server, app, or website issue may have occurred.
  • You’ve deducted the TurboTax fee from your refund.

If you cannot start over on TurboTax, consult a TurboTax professional such as MWJ Consultancy.


It’s essential that you cross-check your data and back it up before you file your tax return. However, if you made any mistakes while filing your taxes, don’t worry; you can always start over on TurboTax.

If you need help starting over on TurboTax or face other errors while using your account, contact MWJ Consultancy now! Our professional consultants can help with any TurboTax error within minutes. To get help from the best technicians in the market, call us today at +1 8774690298. Or, drop your query at

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